1. Operator identity and contact

• These Terms govern use of the Glosy platform and the relationship with the entity that operates it (the “Operator”).
• Operator: [TO COMPLETE: legal name], registered office [TO COMPLETE], registry and number [TO COMPLETE], tax/VAT ID [TO COMPLETE], share capital [TO COMPLETE, if applicable].
• Legal contact: [email protected]. Telephone: [TO COMPLETE]. Notice address: [TO COMPLETE]. Consumer contact: [TO COMPLETE].
• “Glosy”, “we”, “Platform”, and “Operator” mean the entity above. Providers and distributors that contract directly with users must display their own identity in their profile or offer.

2. Scope, contractual documents, and acceptance

• These Terms apply to Glosy.net, mobile/PWA applications, partner webspaces, management dashboards, and all related features. The Privacy Policy, cookie settings, checkout terms, and offer-specific rules form part of the applicable contractual framework.
• You accept the Terms when you create an account, tick a required acceptance, purchase a Glosy Product, submit a booking, or continue using a function that refers to them. Browsing public pages remains subject to access, content, and intellectual-property rules.
• If you act for a company, salon, distributor, or other professional, you confirm authority to bind it. Separately negotiated terms prevail only to the extent of a conflict and only when confirmed in writing.
• If you disagree, do not create an account or use transactional features. Mandatory consumer rights cannot be waived by these Terms.

3. Definitions and roles

• “Customer” is a person searching for or booking services. “Provider” is a salon, freelancer, specialist, or staff member publishing and performing services. “Business User” includes Providers and Distributors acting professionally.
• “Distributor” is a professional publishing products or handling B2B marketplace orders/requests. “Content” includes profiles, images, services, prices, campaigns, reviews, posts, messages, and other uploaded materials.
• “Booking” is the electronic flow through which Customer and Provider agree services, date, staff, and location. “Glosy Products” are subscriptions, credits, promotions, unlocks, and other digital services sold by the Operator.
• “Promoted”, “premium”, or equivalent labels identify paid commercial advantages. “Verified” only reflects the checks described in the interface and is not a guarantee of quality or licensing.

4. Eligibility and minors

• Accounts are intended for persons aged 18 or over. A minor may receive a service only with the involvement and consent of a parent or legal representative and subject to Provider rules and applicable law.
• Do not collect or publish a minor’s data without lawful authority. Providers must verify consents required for services to minors and apply relevant safety requirements.
• Users must have legal capacity and must not be previously suspended for abuse. The Operator may proportionately request proof of identity, age, authority, or professional status.

5. What Glosy does and does not provide

• Glosy facilitates provider discovery and comparison, search and recommendations, bookings, waitlists, favourites, reviews, notifications, campaigns, loyalty, gift cards, and professional management tools.
• Glosy may provide public profiles, webspaces, locations and staff, calendars, services, reports, recruitment, partnerships, chair rental, and paid promotion/monetisation tools. The distributor marketplace is a separate B2B channel.
• Unless checkout expressly says otherwise, Glosy is a technical intermediary, not a beauty provider, employer, recruiter, distributor of third-party goods, or medical adviser. The beauty-service contract is directly between Customer and Provider.
• Glosy does not guarantee availability, aesthetic outcome, treatment suitability, absolute profile accuracy, or completion of user-to-user transactions. Medical emergencies must be handled by competent services.

6. Account, authentication, and security

• Provide accurate, complete, current information; use only a personal account or authorised business accounts; safeguard credentials and immediately report unauthorised access.
• Accounts may not be sold, assigned, or shared. You are responsible for account activity until compromise is reported, except where applicable law provides otherwise.
• We confirm partner accounts through verified email. Glosy staff may request additional documents only by email; the Platform does not provide an upload path, and Glosy does not copy or store those files on its servers.
• We may close sessions, limit attempts, block clearly abusive behaviour, and retain security logs. Do not bypass authentication, anti-abuse measures, traffic limits, or access controls.

7. Customer obligations

• Choose providers carefully, read profiles, estimated price, duration, location, cancellation policy, and contraindications, and provide correct contact and booking details.
• Attend on time, follow reasonable venue rules, and pay the Provider under the direct agreement. Do not request illegal, unsafe, or out-of-scope services.
• Do not place medical information, allergies, intimate images, or other sensitive data in notes unless strictly necessary and legitimately requested by the Provider. Seek qualified medical advice where needed.
• First address service quality, hygiene, delay, cancellation, and refund complaints to the Provider. Glosy may facilitate communications without automatically assuming the Provider’s obligations.

8. Provider obligations and trader status

• A Provider must declare whether it acts as a professional or trader and display the legal name, form, registered office, contact details, registry number, tax/VAT ID, licences, and professional information required by law. [TO VERIFY: complete trader-status display in every offer.]
• The Provider is solely responsible for licences, qualifications, hygiene, health and safety, insurance, staff, tax, prices, VAT, invoices, pre-contract information, consumer rights, and performance.
• Profiles, calendars, staff, locations, duration, prices, portfolio, and availability must remain accurate. False credentials, fabricated reviews, bait pricing, and unlicensed images are prohibited.
• The Provider is an independent controller for its own service-related processing and must inform Customers about data used outside the Platform. Customer data may not be reused for marketing without a lawful basis.

9. Public profiles, webspaces, and data access

• Public data may be indexed and shown to visitors: business/professional name, description, city, work address, images, services, prices, hours, rating, reviews, campaigns, and published contact details.
• Providers grant Glosy a right to technically host, adapt, index, and display Content in profiles, search, webspaces, campaigns, and materials needed to operate the service. The licence ends on deletion except for lawful records, backups, and legitimate reuse by others.
• A Provider receives data necessary to manage its bookings, not another Provider’s data. Glosy may use aggregated, anonymised information for operations and statistics. Export your own data before account closure.
• The Operator does not offer competing beauty services under its own brand. [TO VERIFY: update this clause if differentiated treatment is introduced.]

10. Search, recommendations, ranking, and promotions

• Results may depend on textual relevance, city, category, speciality, service type, price, rating, review count, availability, publication date, and the user’s filters or sort.
• In default ranking, paid “promoted” and “premium” status, plus “verified” status, may increase prominence before organic factors. Internal search results may preserve search relevance order. Promotion never guarantees bookings, sales, or a permanent position.
• Questionnaire recommendations use submitted answers and filters such as categories, city, amenities, or preferences. Users influence outcomes by changing answers, filters, or sort and may disable personalised recommendations where settings allow.
• Manipulating rankings, reviews, availability, or metrics may result in demotion, content removal, or suspension.

11. Bookings, offers, and waitlists

• A request is not confirmed until the Platform shows confirmation or the parties accept a final offer. Automated messages confirm recording or status changes, not service quality.
• A Booking may include multiple services, selected staff, salon/home location, address, interval, duration, estimated price, promotion, and gift card. The Provider must confirm feasibility and final price before performance.
• Availability derives from Provider data and can be delayed or inaccurate. A waitlist does not guarantee a slot. Glosy may prevent overlaps but cannot guarantee external calendars are current.
• The Provider may not materially change price, service, staff, or location without notice and, when required, Customer consent.

12. Service price, payment, cancellation, and no-show

• Service prices are set by the Provider and must state currency, VAT, and extras. Platform estimates may be adjusted only for reasons explained to the Customer; the Provider issues receipts/invoices and collects the balance unless checkout expressly identifies Glosy as merchant.
• The Provider’s cancellation or no-show policy must be shown before confirmation and applied proportionately without limiting mandatory rights. [TO COMPLETE: standard Glosy policy, if any.]
• Refunds for performed or cancelled Provider services remain the seller’s responsibility, except amounts expressly collected by the Operator on its own behalf. A dispute does not justify abusive chargebacks or false reviews.
• A Provider may block a Customer for legitimate safety, fraud, abuse, or repeated no-show reasons, subject to law and non-discrimination.

13. Glosy Products, payments, subscriptions, credits, and promotion

• The catalogue shows category, eligibility, RON price, VAT, duration, renewal, functions, transferability, and refund status. Payments are handled by a specialised provider; Glosy does not store full card numbers.
• Recurring subscriptions renew at the displayed interval until cancelled. Users manage them in the billing portal; cancellation takes effect on the date shown there, and accrued fees are non-refundable unless the offer or law requires otherwise.
• Credits, contact unlocks, and promotions are limited to the displayed type, target, term, and expiry. They are not electronic money, earn no interest, and are not transferable or cash-redeemable unless expressly stated.
• Activation depends on payment confirmation. Benefits may be suspended for fraud, a disputed or reversed payment, or misuse. Invoices and transaction history are retained as legally required.

14. Campaigns, loyalty, referrals, and gift cards

• Campaigns, promotion codes, loyalty points, and referral programmes are subject to displayed duration, eligibility, stock, and rules. They combine only when expressly allowed and may be withdrawn for fraud or obvious error.
• Gift cards are purchased via Stripe, issued in RON, carry the displayed value and expiry, may be delivered to the named recipient, and apply only to eligible bookings. No cash conversion or purchase of another card is allowed unless law requires otherwise.
• Keep the code secure and report loss or unauthorised use promptly. Replacement is possible only if ownership and remaining balance can be verified.
• Expiry, withdrawal, refunds, and unused balances follow the consumer’s mandatory rights. [TO COMPLETE: gift-card policy.]

15. Distributor marketplace (B2B)

• The marketplace is exclusively for approved professional-to-professional transactions. The Distributor sells its goods and the Provider buys them; Glosy facilitates catalogue, order/request, and status workflow without becoming seller unless expressly stated.
• The Distributor is responsible for identity, goods, safety, compliance, IP, stock, price, minimum order, VAT, delivery, returns, warranties, and commercial terms. Buyers assess professional suitability and terms before ordering.
• Parties directly agree payment, transport, risk, title, and complaints. Consumer rules do not apply to a strictly B2B purchase, without affecting other mandatory law.
• We may retain status history and intervene for abuse or security but do not guarantee solvency, authenticity, or performance.

16. Partnerships, recruitment, and chair rental

• Recruitment listings, invitations, partnerships, and chair-rental requests are contact tools. Employment, collaboration, lease, or services contracts are negotiated directly between users.
• Glosy is not an employer, temporary-work agency, property broker, or guarantor. Parties verify identity, work rights, qualifications, licences, premises, tax, and insurance.
• Paid promotion or unlock credits do not guarantee responses or a contract. Illegal discrimination in listings or selection is prohibited.

17. Reviews and other user content

• Publish only authentic, relevant, lawful Content based on personal experience. False factual claims, threats, harassment, illegal speech, excessive personal data, secrets, spam, and undisclosed conflicts are prohibited.
• You grant the Operator a non-exclusive, worldwide, royalty-free licence, sublicensable to technical providers and limited to operating, promoting, and protecting the Platform, for publication duration and legitimate copies. You retain ownership and warrant permissions.
• We may display verification, commercial relationship, or promotion labels. We do not sell positive reviews and do not guarantee every review follows a completed booking unless specifically marked verified.

18. Moderation, illegal content, and appeals

• Moderation may use technical filters, sanitisation, automated signals, and human review. Measures may include rejection, visibility limits, removal, demonetisation, feature restriction, suspension, or account closure, applied proportionately.
• Report allegedly illegal content to [email protected] with its exact location, reasons, contact details, and a good-faith statement. [TO COMPLETE: DSA notice form and single point of contact.]
• Where required, affected users receive reasons and redress options. Appeal to [TO COMPLETE: address/form] within [TO COMPLETE] days; review includes human assessment.
• Repeated manifestly unfounded notices/appeals or repeated manifestly illegal content may trigger warning and temporary suspension based on frequency, severity, intent, and impact.

19. Prohibited uses

• Fraud, impersonation, harassment, illegal discrimination, exploitation of minors, unlawful goods/services, IP infringement, deceptive advertising, and unauthorised collection/disclosure of personal data are prohibited.
• Do not use bots, scraping, crawling, attacks, malware, reverse engineering, mass queries, duplicate accounts, ranking/review manipulation, fee circumvention, or unauthorised access, except permitted indexing or written-authorised research.
• Do not copy databases, contact lists, or profiles for external marketing. Do not abusively move a transaction off-platform to evade a fee disclosed in advance.

20. Intellectual property

• Glosy software, databases, design, editorial text, branding, and elements belong to the Operator or licensors. You receive a personal, limited, revocable, non-exclusive, non-transferable right to use them under these Terms.
• Provider and Distributor marks and materials remain theirs. IP notices must identify the work, material, location, and asserted right and be sent to [email protected].
• Feedback may be used without payment, but we acquire no rights in information clearly marked and communicated as confidential.

21. Privacy, cookies, and communications

• Personal-data processing is described in the Privacy Policy. Providers and Distributors may maintain separate policies for processing they independently control.
• Strictly necessary cookies support authentication and security; functional storage and any future analytics/marketing technologies are managed through preferences as required by law.
• Account, security, booking, payment, and contractual-change messages are operational. Email, SMS, or push marketing requires a lawful basis and can be stopped through settings or message controls.
• Push requires device/browser permission. Email, push, and mobile delivery depends on third parties and is not guaranteed.

22. Third-party services and availability

• The Platform may depend on providers for payments, communications, hosting, security, location, and notifications. Their own terms and policies govern services they independently control.
• We use reasonable continuity measures, but maintenance, defects, attacks, provider downtime, and events outside our control can occur. Uninterrupted operation and permanent retention of every feature are not guaranteed.
• Features may be changed, replaced, or withdrawn with advance notice where a live contract is materially affected, unless law, security, or emergency requires immediate action.

23. Suspension, termination, and account deletion

• You may stop using the service and request deletion in settings. Confirmation uses a time-limited link and a grace period; records may remain for legal duties, disputes, fraud prevention, and others’ rights.
• We may limit or suspend accounts for breaches, security risk, fraud, unpaid amounts, expired documents, legal orders, or user protection. Ordinarily, reasons and remediation/appeal options are provided.
• For Business Users covered by the P2B Regulation, full termination is normally reasoned and notified at least 30 days in advance, except legal, security, fraud, or repeated-breach cases. Individual restrictions are reasoned on a durable medium where required.
• Termination does not erase accrued obligations, necessary lawful-copy licences, liability, dispute, and other clauses intended to survive.

24. Withdrawal and refunds

• Consumers may have a statutory 14-day withdrawal right for certain distance contracts. Exceptions, proportionate costs, and loss of the right after full performance apply only under law and, where required, after an express request and acknowledgement.
• For beauty services, the professional Provider supplies withdrawal information/forms and obtains any request to begin during the withdrawal period. Its cancellation policy cannot remove a statutory right.
• Products purchased exclusively for professional purposes are B2B and do not carry consumer withdrawal rights. Consumer withdrawal or refund requests concerning a Glosy Product go to [TO COMPLETE: support contact].
• Where required by law, immediate performance and any resulting loss of the withdrawal right require the consumer’s express request and acknowledgement. [TO VERIFY: separate implementation in the payment flow.]

25. Liability and indemnity

• Nothing excludes liability that cannot lawfully be excluded, including intent, gross negligence, personal injury, fraud, and mandatory consumer rights.
• Glosy remains responsible for its own intermediary service under law, not an independent user’s professional act, product, employee, premises, tax, promise, or Content. The Provider/Distributor remains liable to its counterparty.
• In B2B relationships and to the extent allowed, aggregate Operator liability for direct loss is capped at fees paid to the Operator in the preceding 12 months; indirect and lost-profit losses are excluded. [TO VERIFY LEGALLY: cap and exclusions.]
• A Business User will indemnify the Operator for attributable third-party claims arising from its Content, services, goods, staff, tax, or breaches, only to the extent allowed by law.

26. Changes to these Terms

• The version and date appear on this page. Material changes are notified through the account, email, or another durable medium before taking effect; users may terminate if they disagree.
• Business Users covered by the P2B Regulation normally receive at least 15 days, and longer where technical/commercial adaptation is needed. The period may not apply where law, security, or unforeseen danger requires immediate action.
• Continued use after the effective date constitutes acceptance only where permitted. Changes do not retroactively remove accrued rights.

27. Complaints, mediation, law, and jurisdiction

• Complaints to Glosy go to [TO COMPLETE: support contact] and receive a reference. Provider-service complaints should first go to that professional.
• Consumers may contact the Romanian Consumer Protection Authority and the competent ADR body. [TO COMPLETE: relevant ADR procedure and body.]
• Business Users may use the internal complaint system at [TO COMPLETE]. P2B mediators: [TO COMPLETE, if the duty applies].
• Romanian law governs without depriving consumers of mandatory protection in their residence state. [TO COMPLETE: B2B forum after legal review.]

28. . Contact

Legal contact and notices: [email protected]